At New Priyanka Travels, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be provided for taxi bookings and travel services in Bhopal.

Customers may request cancellation of their booking through phone call or WhatsApp before the scheduled trip time.

Refund Conditions

• Refund eligibility depends on booking type, travel distance, and cancellation timing.
• Same-day cancellations may include cancellation charges.
• Advance booking payments may be partially refundable depending on trip status.
• Refunds are not applicable after trip completion.

Refunds may not be provided in the following situations:

• Last-minute cancellation by customer
• Incorrect pickup or travel information provided by customer
• Customer not available at pickup location
• Trip cancellation after vehicle dispatch
• Delay caused by traffic, weather, road blockage, or natural conditions

If a customer experiences any genuine service issue related to vehicle condition, driver behavior, or booking problems, they may contact our support team for review and assistance.

Refunds or adjustments, if approved, will be processed based on the situation.

Approved refunds are generally processed through the original payment method or agreed payment option.

Processing time may vary depending on the payment platform and banking service.

Extra charges such as toll tax, parking, state tax, driver allowance, extra kilometer, and extra hour charges are non-refundable once the trip has started.

For cancellation, refund requests, or booking support, contact:

📍 New Priyanka Travels

Taxi Service in Bhopal

📞 Phone / WhatsApp: +91 70000 54605

Available 24×7 for customer assistance and booking support.